Refund Policy

Eligible refund cases

• Unused paid Credits may be submitted for refund review within 14 days after a successful top-up.
• Duplicate payments, abnormal payments, or confirmed incorrect credits may be submitted for review.
• If a Stripe payment succeeds but Credits are not received, contact support first. Confirmed issues will be resolved by crediting the account or refunding as appropriate.

Non-refundable cases

• Credits already consumed by successful API calls are not refundable.
• Signup bonuses, promotional Credits, compensation Credits, and other non-paid Credits are not withdrawable or refundable.
• Successful API calls caused by leaked API keys, incorrect configuration, or automated scripts are not eligible for refund.
• Payment processor, card issuer, exchange-rate, or bank fees may not be refundable.

Order timeout and cancellation

Stripe Checkout orders have a valid payment window. Orders not paid within the displayed payment window may be marked as canceled. Users can create a new top-up order.

Refund processing

• Refunds are usually returned to the original payment method.
• After approval, refund settlement time depends on Stripe, banks, or card issuers.
• If Credits were already credited and a refund is processed, the corresponding Credits will be deducted from the account. If the balance is insufficient, SuperTomorrow may pause or restrict the account until reconciliation is complete.

How to request a refund

Contact [email protected] with your account email, order ID, payment amount, payment time, and issue description.